Outsourcing Agenda
Our Outsourcing Agenda
Why outsource your insurance claims with TAO CLAIM?
Whatever you are a Carrier company, Broker, Owner Operator or are seeking Single Claim handling services, you are constantly on the lookout for ways to improve your overall market share and competitive advantage. Having dedicated outsourced insurance claims processing team is one way to start. Our team has the experience, knowledge and skills required to process various insurance claims. Here are some reasons why outsourcing with TAO CLAIM can benefit your insurance claims process and company as a whole.
Reduce costs
Claims processing requires major investment in workforce capacity and infrastructure. Unexpected peaks in insurance claims because of road accidents or poor shipping or receiving team can result in sudden surge of claims and those costs can add up. Not to mention the amount of time and resources it takes to process claims and fulfill compliance requirements that would be better spent on what matters in-house more, like establishing marketing strategies or maintaining key stakeholder relationships.
Outsourcing your insurance claims handling tasks can save your business up to 70% on labor costs alone.
Improve customer experience
Today’s consumer expects fast and quick results while at the same time, feeling supported and cared for throughout their claims process. Claims normally occur because of a stressful series of events for customers. If you want to retain customers long-term, you need to make sure the entire claims process is stress-free and easy for them.
TAO Claim has high customer service standards for insurance claims handling and customer experience.
Business scalability
Offshoring your insurance claims with TAO CLAIM can help increase profits and supercharge your business for growth. By adding the extra capacity offshore, your onshore team will have more time to take on more work and grow your business sustainably.
Knowing the insurance claims tasks are in good hands, will allow your local employees the opportunity to shift focus on strategies for growth of customer relationships.
Increase flexibility and efficiency
What claims handling tasks can be outsourced?
Insurance claims processing duties and tasks you can outsource can include, but are not limited to:
- Reviewing claim submissions
- Obtaining and verifying information
- Correspondence with insurance agents and beneficiaries
- Preparing claim forms
- Record management and maintenance of insurance policies and claims in database systems
- Determining policy coverage and payout claim amounts.
These insurance claims processing tasks are all quite repetitive and compliance-based, requiring a high level of attention to detail, which makes them well-suited for outsourcing.
